🛡️ The 30-Day Jobsite Guarantee
We stand behind FieldSmith with our 100% money-back 30-Day Jobsite Guarantee. Deploy FieldSmith for thirty (30) calendar days. If it doesn't catch at least one project you would have lost to voicemail or save you five (5) or more hours of phone tag, simply email us at support@fieldsmith.pro within 30 days of purchase for a prompt, full 100% refund. No hassle, no restocking fees, no friction.
📋 Policy At-A-Glance
| Policy Attribute | Standard Terms |
|---|---|
| Return Window | 30 Calendar Days from initial subscription purchase |
| Refund Eligibility | 100% Full Refund upon email request within 30 days |
| Refund Processing Time | 3 to 5 business days back to original payment method |
| Cancellation Notice | Anytime without penalty; self-service or via email |
| Restocking / Return Fees | $0.00 (Zero fees; digital cloud SaaS service) |
| Product Nature | Cloud software & AI telephony service (non-physical goods) |
🔄 1. Subscription Billing & Cancellation Policy
FieldSmith Pro operates as a recurring software-as-a-service (SaaS) subscription (Solo Operator at $49.99/mo, Pro at $79.99/mo, or 1-Year VIP Founder at $380.00/yr). Subscriptions are billed automatically to the credit card, debit card, or payment token on file through Stripe at thirty (30) day or annual intervals until cancelled.
- Cancel Anytime: You retain complete freedom to cancel your subscription at any time without advance notice, lock-in contracts, or cancellation fees.
- How to Cancel:
• Self-Service via Stripe: Click the self-service Stripe Customer Portal link included in your original email receipt to view your invoice history and cancel with one click.
• Direct Email: Send a message with your business name or account email to support@fieldsmith.pro requesting cancellation. - Access Following Cancellation: When you cancel, all future scheduled recurring charges are immediately halted. You retain uninterrupted access to your AI receptionist and lead dashboard through the end of your current paid billing period.
💵 2. Refund Processing & Payouts
Refunds requested under our 30-Day Jobsite Guarantee are processed immediately upon receipt of your request:
- Payout Method: All refunds are returned directly to the original payment method utilized during checkout (credit card, debit card, Apple Pay, Google Pay, or agentic payment token) via Stripe.
- Processing Timeline: Once initiated by our team, credit card and banking rails typically deposit funds back into your account within 3 to 5 business days, depending on your financial institution.
- No Restocking or Return Shipping Fees: Because FieldSmith Pro is a digital software and telecommunications routing platform, there are no physical items to return, package, or ship, and no restocking or administrative fees are ever assessed.
📱 3. Google Play In-App Subscriptions
For subscriptions initiated directly within the Android companion application via Google Play Store In-App Billing:
- Subscriptions and billing are managed directly through Google Play in accordance with Google Play Developer Policies.
- To cancel or request a refund for a Google Play purchase, navigate to Google Play Store > Payments & Subscriptions > Subscriptions > FieldSmith Pro or submit a refund request through the Google Play support center.
📬 4. How to Contact Support for Refunds
To request a refund, report a billing issue, or cancel your recurring subscription, please reach out to our team:
FieldSmith Customer Care & Billing
Email: support@fieldsmith.pro
Billing Desk: billing@fieldsmith.pro
Operator: Adam Murphy / FieldSmith Technologies LLC
Address: Lakeland, Florida 33813 • United States