Privacy Policy

🛡️ Introduction

Welcome to FieldSmith ("we," "our," or "us"), provided by Callsmith. We offer an intelligent AI telephony, call screening, and field dispatch automation platform tailored for independent trade contractors, residential remodelers, and specialty field service professionals.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our mobile applications (Android/iOS), API services, telephony endpoints, and website located at fieldsmith.pro.

?? Information We Collect

We collect information necessary to operate your automated AI call screening, dispatch scheduling, and solicitor defense system:

• Account & Business Credentials: Your name, trade vertical (e.g., Flooring & Tile, Plumbing, Electrical, Roofing, HVAC), company name, contact phone numbers, email address, and calendar links (e.g., Calendly).
• Telephony & Call Data: Incoming caller phone numbers, call metadata (timestamp, call duration, carrier routing data), audio recordings of calls handled by our AI, and real-time automated transcripts.
• Emergency Dispatch & Geolocation Data: When emergency caller features or mobile intake links are utilized, GPS coordinates (latitude, longitude, and accuracy radius) provided with caller or user consent to anchor service dispatch locations.
• Solicitor & TCPA Audit Records: Phone numbers, caller ID text, and voice transcripts of suspected telemarketers, commercial solicitors, and automated robocallers screened by the platform.
• Subscription & Purchase Information: Subscription identifiers, expiration dates, and entitlements managed through the Google Play Store and RevenueCat. We do not store raw credit card numbers on our servers.

?? How We Use Information & AI Processing

We use your information exclusively to deliver, maintain, and enhance the FieldSmith service:

• AI Screening & Intent Qualification: Voice audio is processed via high-accuracy speech models and evaluated by Large Language Models (including Google Gemini) to determine caller intent (e.g., Emergency Job, Qualified Estimate, Existing Customer, or Commercial Solicitor).
• Automated Dispatch & Notifications: Sending qualified lead dossiers, transcripts, and scope details directly to your mobile app, SMS, or private Discord dispatch webhooks.
• Statutory TCPA & Florida FTSA Audit: Cross-referencing identified solicitor phone numbers against state corporate registries (such as the Florida Division of Corporations / Sunbiz) to document statutory telemarketing violations.
• Calendar Booking: Directing qualified homeowners to your designated calendar link for automated appointment confirmation.

?? Third-Party Service Providers

To provide telecommunications and AI infrastructure, we partner with industry-leading cloud providers under strict data privacy obligations:

• Telecommunications: Twilio Inc. (voice trunking, SIP termination, and SMS routing).
• Artificial Intelligence: Google Cloud / Google Gemini API (intent classification and call parsing).
• Voice Synthesis: ElevenLabs Inc. (dynamic conversational voice response).
• Subscription Infrastructure: RevenueCat Inc. and Google Play Billing (entitlements, renewals, and tier management).
• Public Business Records: Florida Department of State (Sunbiz.org) for corporate agent verification.

?? Call Recording & Consent Notice

🗄️ Data Retention & Security

We implement robust physical, technical, and administrative security measures, including 256-bit encryption in transit (HTTPS/TLS) and encrypted database storage for all call logs, SMS records, and lead dossiers. You may request the deletion of your account and associated lead records at any time by contacting us.

?? Contact Information

If you have questions regarding this Privacy Policy or your data rights, please contact our privacy compliance team: