Privacy Policy

🛡️ Introduction

Welcome to FieldSmith ("we," "our," or "us"), developed and operated by Adam Murphy (FieldSmith Project). We offer an intelligent AI telephony, call screening, and field dispatch automation platform tailored for independent trade contractors, residential remodelers, and specialty field service professionals.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our mobile applications (Android/iOS), API services, telephony endpoints, and website located at fieldsmith.pro.

📋 Information We Collect

We collect information necessary to operate your automated AI call screening, dispatch scheduling, and solicitor defense system:

• Account & Business Credentials: Your name, trade vertical (e.g., Flooring & Tile, Plumbing, Electrical, Roofing, HVAC), company name, contact phone numbers, email address, and calendar links (e.g., Calendly).
• Telephony & Call Data: Incoming caller phone numbers, call metadata (timestamp, call duration, carrier routing data), audio recordings of calls handled by our AI, and real-time automated transcripts.
• Urgent Contractor Intake & Geolocation Data: When urgent contractor intake features or mobile intake links are utilized, GPS coordinates (latitude, longitude, and accuracy radius) provided with caller or user consent to anchor service dispatch locations.
• Solicitor & Call Screening Records: Phone numbers, caller ID text, and voice transcripts of suspected telemarketers, commercial solicitors, and automated robocallers screened by the platform.
• Subscription & Purchase Information: Subscription identifiers, expiration dates, and entitlements managed through the Google Play Store and RevenueCat. We do not store raw credit card numbers on our servers.

🤖 How We Use Information & AI Processing

We use your information exclusively to deliver, maintain, and enhance the FieldSmith service:

• AI Screening & Intent Qualification: Voice audio is processed via high-accuracy speech models and evaluated by Large Language Models (including Google Gemini) to determine caller intent (e.g., Urgent Job, Qualified Estimate, Existing Customer, or Commercial Solicitor).
• Automated Dispatch & Notifications: Sending qualified lead summaries, transcripts, and scope details directly to your mobile app, SMS, or private Discord dispatch webhooks.
• Caller Verification & Fraud Prevention: Cross-referencing caller information against public business registries to verify caller authenticity and protect contractor lines from unwanted commercial solicitations.
• Calendar Booking: Directing qualified homeowners to your designated calendar link for automated appointment confirmation.
• Anonymized Telemetry & Performance Benchmarking: Compiling aggregated, de-identified technical and statistical telemetry derived from system operations to improve AI screening models and platform latency, provided such data cannot identify you or individual callers.

🤝 Third-Party Service Providers

To provide telecommunications and AI infrastructure, we partner with industry-leading cloud providers under strict data privacy obligations:

• Voice Synthesis & Telecommunications: Twilio Inc. and Google Cloud Platform (carrier-edge synthesis, voice streaming, and speech recognition).
• Artificial Intelligence: Google Cloud / Google Gemini API (intent classification and call parsing).
• Subscription Infrastructure: RevenueCat Inc. and Google Play Billing (entitlements, renewals, and tier management).
• Public Business Records: Secretary of State and corporate registry databases for corporate agent verification.

Mobile Terms of Service & SMS Privacy Disclosure

Mobile Information Non-Sharing Policy:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with or disclosed to any third parties under any circumstances.

SMS Opt-In & Consent:
Opt-in is collected solely through inbound telephone calls initiated by the end user to our published contractor service lines. During the call, the caller is verbally informed that an automated follow-up text (such as an estimate link, scheduling confirmation, or photo upload request) will be sent to their mobile number. Text messages are only dispatched after the caller explicitly requests or verbally consents to receiving the link. We do not collect opt-in via website webforms, nor do we purchase, rent, or acquire mobile numbers from third parties.

Program Description & Message Types:
Transactional customer care and service dispatch text messages related to project estimates, photo intake for trade consultations, and appointment reminders.

Messaging Disclosures:

• Message Frequency: Message frequency varies based on project activity and customer communications.
• Pricing: Standard message and data rates may apply depending on your mobile carrier plan.
• Opt-Out (STOP): You may opt out of receiving text messages at any time by replying STOP, END, CANCEL, QUIT, or UNSUBSCRIBE to any message. You will receive a single confirmation message confirming your unsubscription, and no further messages will be sent.
• Customer Support (HELP): For assistance, reply HELP to any text message or email our support team at support@fieldsmith.pro.
• Carriers: Wireless carriers are not liable for delayed or undelivered messages.

🎙️ Mandatory Call Recording & AI Notice

🗄️ Data Retention & Security

We implement robust physical, technical, and administrative security measures, including 256-bit encryption in transit (HTTPS/TLS) and encrypted database storage for all call logs, SMS records, and lead dossiers. You may request the deletion of your account and associated lead records at any time by contacting us.

👶 Children's Privacy Protection (COPPA)

FieldSmith provides commercial services designed exclusively for adult business owners and residential property managers. Our platform and website are not directed to or intended for children under the age of 18 (or under 13 for COPPA purposes). We do not knowingly collect, screen, or maintain personal information from children. If we discover that personal data from a child under 13 has been inadvertently recorded, we will immediately purge the record from our database.

♿️ Accessibility & ADA Notice

FieldSmith is committed to digital accessibility and strives to conform to Web Content Accessibility Guidelines (WCAG) 2.1 AA standards. If you encounter any accessibility barriers or require assistance using our mobile platform or website, please contact our support team at support@fieldsmith.pro. We will promptly provide the requested content in an accessible format.

✉️ Contact Information

If you have questions regarding this Privacy Policy or your data rights, please contact our privacy compliance team: